The primary goal of the Ombudsman is to open a positive dialogue with families to allow them an informal venue to address concerns.
The Ombudsman is:
- Interested in fairness with which services are provided to people with disabilities by the local DD system
- Willing to listen and offer guidance about problems people have with services provided or paid for by the DD Program
- Able to hear complaints and questions from people who use services, from family members, or from other citizens
- Independent of any operational part of the DD Program
The Ombudsman can:
- Look into complaints to seek informal resolution, when the people complaining don't want to pursue formal methods
- Advise people about how to use formal complaint or appeal processes
- Make suggestions to the DD Program or any of its affiliated organizations about possible resolutions of complaints-especially those that involve policies, procedures, or practices that may result in unfair treatment
To speak with the Ombudsman, call 330-339-9573 or send us a message.
TuscBDD complies with applicable Federal and State civil rights laws and does not discriminate on the basis of race, color, religion, gender, national origin, age, disability, military status, genetic information, sexual orientation, gender identity, Family and Medical Leave, protected veteran status or other characteristics protected by law.